A dependable and different customer service solution.
Event Force are the leading provider of customer experience and staffing solutions to the venue and event industry. Reliability, quality and transparency set us apart.
Working harder to deliver under all circumstances, we provide hand-selected customer service professionals who are trained to deliver the best experience.
Delivering memorable customer experiences
We are committed to providing exceptional customer service through staff selection, training and management.
Our partners include stadiums, arenas, theatres, public precincts, promoters, festivals, facilities, conferences, councils and hallmark events.
The best venues and event planners in the country trust us because we are reliable, transparent and make staffing easier. Providing staff who are trained, turn up and work hard contributes to our seamless staffing process.
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What makes us different?
We are not a workforce or recruitment agency. We are a specialist provider of customer service professionals; recruited, trained and managed in-house.
As an active managed service partner, we select the right people tailored to your needs based on our long-term end to end industry understanding.
Our systems have been built on 40+ years of experience and success. We are passionate about providing a reliable, consistent and professional service, every time. Not a one-stop shop, but a tailored specialist delivery partner.
Attraction
We attract personable, energetic and fun customer service personnel by working with the best venues and events. Striving to be an employer of choice, we operate ethically, providing above award conditions and a positive environment to attract the best, most motivated service professionals.
Recruitment
Our team are skilled at finding staff who meet your needs. Our stringent process means that we only hire staff who represent you well, including all specific attributes and competencies. Staff do not just sign up, they are interviewed and assessed, delivering quality staff who meet all requirements.
Training
Our Registered Training Organisation provides nationally recognised training for team members and clients at scale, including tailored course development and assessment. This means our staff are the most trained staff in the business.
Rostering
Through purpose-built rostering and human resources tools, coupled with an innovative, technology-driven culture, we coordinate roster schedules of our large staffing pool to deploy the right people for each engagement. Staff do not bid or sign-up for shifts; each team member is carefully placed into the event, role and venue best suited.
Management
Our well-resourced management team actively manages our diverse workforce. We are certified to International Standards for Health & Safety, Quality and Environment and have integrated systems for managing a large compliant workforce. Above all, we are hands-on and actively involved in our service delivery.
Reporting & Retention
We provide a rare reliable and transparent service delivery model. We build high performing teams and manage them to maximise retention so that you benefit from consistent and reliable team members.
Get in touch and tell us about your staffing needs
